Shipping & Returns
Delivery:
Currently, we are pick-up only. However, we will be adding delivery options in the future!
Pick-up:
Pick-up is from our Capalaba Location (by appointment only). Once you have made a purchase, please get in touch with us to arrange your collection.
Returns:
The Little Conservatory has a no-cancellation policy. Due to the nature of selling perishable living stock, it is difficult to accommodate a change of mind from when the order is placed. As soon as an order is placed, these items are removed from our online shop, and we set aside the stock ready for pickup or delivery. We therefore cannot offer a refund due to a change of mind.
If there are any issues with your trees, please email hello@thelittleconservatory.com to request a refund within 24 hours of collecting/ receiving your product. If your claim is accepted, we’ll organise for a replacement to be sent to you in the same manner as your original order.
Transportation consideration:
We offer a unique service by hand delivering your plants to your door. We believe that this is the best way to transport plants, minimising stresses. In saying that, as trees are living things being transported (reasonable distances), it is possible for some leaf damage during transportation due to packaging or adjusting to your climate. If your plant looks like it has wilted during transit, we recommend giving it some water right away – this should help it settle in and speed its recovery. If you are concerned, please contact us for some additional tips.
Things to know about buying plants:
Plants are living and perishable; just like any living organism, they require an appropriate environment and care.
Our job is to choose the healthiest and best-looking plant(s) for you. Once a plant is taken home, it is beyond our control how they are cared for, but we are here to support you. You can reach out to us for tips on ensuring your tree is able to thrive.
We have created numerous plant care instructions as guidelines. As each environment is unique, some adjustments and experimenting may be required.
All plants acclimate after being transported, during major season changes and adjusting to your home’s micro-climate. It isn’t uncommon during this phase, especially following transport, that a plant may show signs of stress, such as some leaves turning yellow or brown, dropping leaves or even drooping. Your new plant(s) will usually find its new equilibrium within 2-4 weeks, but contact us if you’re concerned. For these reasons, we also recommend not repotting your plants immediately, as this will add further stress. Waiting a period of at least 2 or 3 weeks before repotting is usually ideal.